This Service Level Agreement ("SLA") describes our service level objectives for the JobScamScore service ("Service"). JobScamScore is currently in BETA; there is no paid version. This SLA applies to all users and reflects our commitment to service quality. It does not create legally binding uptime guarantees or financial remedies.
This SLA is part of and incorporated into our Terms of Service. Capitalized terms not defined in this SLA have the meanings given in the Terms of Service.
We aim to maintain high availability for the Service, with a target of 99.9% uptime measured on a monthly basis. During BETA this is an objective, not a guarantee.
Uptime is calculated as follows:
Uptime % = ((Total Minutes in Month - Downtime Minutes) / Total Minutes in Month) × 100
Downtime is defined as any period when the Service is unavailable due to:
The following do not count as downtime:
We aim to respond to support requests within the following timeframes:
| Issue Type | Response Time |
|---|---|
| Critical (Service Down) | 4 hours |
| High (Major Feature Broken) | 24 hours |
| Medium (Feature Issue) | 48 hours |
| Low (General Inquiry) | 72 hours |
"Response time" means our acknowledgment of your support request, not resolution time. Resolution times depend on the complexity of the issue.
We may perform scheduled maintenance during off-peak hours. We will provide at least 48 hours' notice for scheduled maintenance that may cause service interruption.
We may perform emergency maintenance without advance notice to address critical security issues or prevent service degradation. We will notify users as soon as possible.
Maintenance notifications will be sent via:
We aim to process job scans within 30 seconds under normal conditions. Processing time may vary based on:
We target API response times of:
These are targets, not guarantees, and may vary based on network conditions and system load.
We continuously monitor the Service for availability and performance. Our monitoring systems track:
We maintain a status page (when available) to provide real-time information about service health and incidents.
We may provide status or incident updates via email or a status page when available.
This SLA does not cover downtime or issues caused by third-party services, including:
This SLA does not apply to issues caused by:
We may modify this SLA from time to time. Material changes will be communicated by posting the updated SLA on this page and updating the "Last updated" date. Continued use of the Service after changes take effect constitutes acceptance of the updated SLA.
For questions about this SLA, please contact us: